FAQ's

You got questions? We've got answers! If you can't find the answer to your question here, just shoot us an email at hello@bgreatful.com.

  1. What material are your bracelets and bangles made from?

All our products are made from high quality stainless steel. Rose gold products are dipped in 18k Rose Gold and Gold products are dipped in 18k Gold.

  1. I have a small/ large wrist so will these fit me

Reminder cuffs and our clasp bangles do fit differently.

 Your Cuff Bracelet
These can be adjusted for the ideal fit, and can be worn on different-sized wrists

To tighten, when your bracelet is on your wrist, gently but firmly squeeze either side
until the desired size is met.

To widen, gently pull either side of the bracelet until it fits comfortably

Your Clasp Bangle

Bangles currently only come in one size and fit most wrists. They open with a ‘hidden’ style clasp so they look like they are full bangles. They are also not round but more a ‘squished’ oval. This way they fit the natural shape of your wrist.

Some customers aren’t sure how to open them but they are simple once you know. Look for the opening point from inside the bangle and then push down one side and pull up the other. It will free itself from the clasp and open.

If you're still totally stuck, we recommend that you purchase a reminder cuff as they are fully adjustable. We do offer exchanges if after everything it doesn't fit! 

  1. Can I get a custom message? 

Unfortunately, at this time we can’t offer this. Occasionally we have a special promotion offering custom messages so make sure you have signed up to our newsletter, so you don’t miss out. 

  1. What are my shipping options?
Check out our shipping page for details!. We are located in New Zealand so shipping with take a few days ( up to a week depending on where you are). All our orders are sent via NZ Courier Post. Most parcels are tracked but a few countries unfortunately don’t qualify for tracking via NZ post. We will do our best to make sure your purchase arrives safe and sound to you.From time to time we offer free shipping. When we do that they're not trackable, but they're free. Yay for you! You'll find a shipping calculator on checkout.
4.  What are the shipping times?
Orders are dispatched most afternoons New Zealand time, except for NZ public holidays. 
We ship with NZ Courier Post for all orders. It generally takes a around a week to 10 days to get a parcel to most places in the world. However sometimes they arrived quicker and sometimes they end up being a little longer.
If you've waited the max average delivery time and still haven't received your shipment, get in touch with us within 60 days and we'll do our best to either find your shipment or re-send it to you. 
Please make sure you reach out within the 60 day time period if you haven’t received anything
  1. Can I get a custom shipping quote? 

Unfortunately, we are not able to do this. 

  1. Do all products come in all colours? 

Currently we do not offer Gold in our bangle collections ( only in our Cuff collection). All bangles come in Silver and Rose Gold.

Within our Cuff collection all come in Silver and some come in Rose Gold as well or Gold. If you click on the metal collection you prefer in the navigation you will see all messages that are available in that metal

  1. Can you gift wrap my purchase, and put a note in with my order? 

Unfortunately we are not currently able to accommodate for sending notes or messages with your order. The bangles come in a little pouch and beautiful packaged so they are already gift wrapped and ready to go!   

  1. I got hit with a fee from customs! Can you pay that?

Customs is not our responsibility sorry. If you're in a country outside of New Zealand, we highly recommend you check with your local customs before purchasing from us. We cannot take responsibility for any fees that your local customs might hit you with.  

 

If you have any other questions please shoot us an email at hello@bgreatful.com.